its very urgent.any 10 or 5 disadvantages.
1. SBI is the biggest bank of INDIA . Deficiencies of scale have crept in.
2. Officails maning branches are more buraucratic than servicing.
3. It is a govt. bank. Working is slow but effective.
4. It is peoples' bank, any body can mis-use its facilities provided one has right connections.
5.Blonging to all, owned by none.
1) The SBI staff have a feeling that they are elite and they are superior than employees of other Banks. This attitude also is in their behavior with the clients.
2) Without following any guidelines or criteria loan applications are accepted or rejected according to the whims of sanctioning authorities.
3) Very high procedural delays, which at time crosses the limits of fantasies.
4) Very few staff have the public relation skills required in their field.
1.The service is poor, as they are always short staffed.
2.Most of the branches are on the first floor, and old customers find it difficult to climb the stairs.
3.Even though computerised, the staff are still not very familiar with the use of computers.
4. Customer complaints are not given the attention called for.
There is no proper response i.e no customer service. Staff are very old non efficient rude behavior. No proper attention
no Presences